Privacy Policy protecting your data.

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1. Information We Collect

• Personal identification information (such as your name, email address, and phone number) provided during account setup on our unified dashboard.
• Educational and professional background information (such as your institution, field of study, or writing preferences) to personalize our Kingpin Courses.
• Usage data, device type, IP address, and analytics to monitor system performance and prevent abuse across all pricing tiers.
• Payment information processed securely through Paystack for subscription management. We do not store raw card numbers on our servers.
• Content you upload or create on our platform (including text drafts, humanized output, similarity scans, and database records) stored in your secure Documents folder.

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2. How We Use Your Information

• To provide, maintain, and optimize HumaraGPT, Ozone3 Writer, and all other components of the platform.
• To personalize your experience, delivering custom content and tailored configurations inside Kingpin Courses.
• To process transactions and manage active subscription plans through Billing and Paystack.
• To communicate with you regarding updates, security alerts, and newsletters. You can opt-out at any time via the newsletter page.
• To train, optimize, and refine our proprietary models in a secure, non-public environment without exposing your raw inputs.
• To ensure platform security, detect and prevent fraud, and enforce our Terms of Service and Responsible Use policies.

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3. Data Protection and Encryption

• Industry-standard SSL/TLS encryption for all data in transit between your browser and our servers.
• Secure storage with encrypted databases, protected by strict row-level security policies on Supabase.
• Regular security audits, vulnerability scans, and penetration testing conducted by certified third parties.
• Strict access controls restricting employee access to user data to only what is necessary to resolve support cases.
• Full compliance with the GDPR and the **Kenya Data Protection Act**, ensuring your rights are protected globally.

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4. Data Sharing and Disclosures

• We do not sell, rent, or trade your personal data to third parties for marketing purposes.
• Data may be shared with trusted service providers (e.g., Paystack for payment processing, hosting providers) under strict data protection agreements.
• Aggregated, anonymized data may be used for research, analytics, and optimizing platform performance.
• Legal compliance may require us to disclose data to authorities in response to valid subpoenas, court orders, or law enforcement requests.
• You can request a full export of your stored personal data at any time via your Settings portal.

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5. Cookies and Tracking Technologies

• Essential cookies required to keep you signed in, manage sessions, and maintain platform security.
• Analytics cookies to help us understand how users navigate the unified dashboard and improve layout design.
• Preference cookies to remember your settings, such as theme selections or citation styles in Ozone3 Writer.
• You can manage your cookie preferences in your browser settings. For detailed information, see our Cookie Policy.
• Third-party cookies from integrated services to support features like interactive chat, feedback collection, and video guides.

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6. Your Rights and Choices

• Right to access: You can request a copy of the personal data we store about you.
• Right to correction: You can request that we update or correct inaccurate or outdated information.
• Right to deletion: You can request that we permanently delete your account and all associated data.
• Right to data portability: You can request an export of your data in a structured, machine-readable format.
• Right to opt-out: You can request that we remove you from marketing campaigns and newsletters.
• Right to lodge a complaint: You can contact the Office of the Data Protection Commissioner of Kenya for any unresolved concerns.

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7. Contact Us

• Emailkingpin.tech.solution@gmail.com
• Phone+254 701 066 845
• WhatsApp+254 701 066 845
• LocationWestlands, Nairobi, Kenya